Terms and Conditions
1. GENERAL INFORMATION
The ownership of this website (hereinafter, the Website) belongs to Janine Jutima, whose contact details are:
Contact telephone: 622 88 75 28
Contact email: info@dhiravamsa.com
This document (as well as other documents referenced herein) regulates the conditions governing the use of this Website () and the purchase or acquisition of products and/or services therein (hereinafter, Conditions).
For the purposes of these Conditions, the activity carried out through the Website is understood to include:
In addition to reading these Conditions, before accessing, browsing, and/or using this website, the User must have read the Legal Notice and the General Terms of Use, including the Cookie Policy, and the Privacy and Data Protection Policy. By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User consents to be bound by these Conditions and all the aforementioned documents. Therefore, if the User does not agree with all of the above, they must not use this Website.
The User is also informed that these Conditions may be modified. It is the User’s responsibility to consult them each time they access, browse, and/or use the Website, as the Conditions in force at the time of the request for acquisition of products and/or services will be applicable.
For any questions the User may have regarding the Conditions, they may contact the owner using the contact details provided above or, if applicable, using the contact form.
2. THE USER
Accessing, browsing, and using the Website grants the status of user (hereinafter referred to, individually, as User or collectively as Users), and by doing so, the User accepts, from the start of browsing the Website, all the Conditions set forth herein, as well as any subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations.
The User assumes responsibility for correct use of the Website. This responsibility includes:
- Using this Website only to make legally valid inquiries, purchases, or acquisitions.
- Not making any false or fraudulent purchases. If it is reasonably considered that a purchase of this nature has been made, it may be canceled, and the relevant authorities will be informed.
- Providing truthful and lawful contact information, such as email address, postal address, and/or other data (see Legal Notice and General Terms of Use).
The User declares to be over 18 years old and legally capable of entering into contracts through this Website.
The User may formalize, at their choice, the sales contract for the desired products and/or services in any of the languages in which these Conditions are available on this Website.
3. PURCHASE OR ACQUISITION PROCESS
Registered Users may purchase on the Website by the means and methods established. They must follow the online purchase and/or acquisition procedure of , during which several products and/or services may be selected and added to the cart, basket, or final purchase space, and finally click on: ""
The User must fill in and/or verify the information requested at each step, although, during the purchase process, the purchase details can be modified before making the payment.
Subsequently, the User will receive an email confirming that the order or purchase request and/or service request has been received, i.e., the order confirmation. If applicable, the User will also be informed by email when their purchase is being shipped. This information may also be made available through the User’s personal account on the Website.
Once the purchase procedure has concluded, the User consents that the Website generates an electronic invoice, which will be sent to the User by email and, if applicable, through their personal account on the Website. Additionally, the User may, if desired, obtain a paper copy of their invoice by requesting it from using the Website’s contact options or the contact details provided above.
The User acknowledges being aware, at the time of purchase, of certain specific sales conditions related to the product and/or service in question, displayed alongside the product presentation or image on the Website, including, by way of example but not limited to: name, price, components, weight, quantity, color, product details, or characteristics, method of execution, and/or cost of services; and acknowledges that placing an order constitutes full and complete acceptance of the applicable specific sales conditions.
Communications, purchase orders, and payments involved in transactions on the Website may be archived and stored in computerized records to constitute proof of transactions, always respecting reasonable security measures and the laws and regulations in force, particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December on Personal Data Protection and Guarantee of Digital Rights, and the rights recognized to Users under this Website’s Privacy Policy.
4. AVAILABILITY
All purchase orders received through the Website are subject to product availability and to the absence of circumstances or force majeure events (Clause 9 of these Conditions) affecting the supply of products and/or services. If difficulties arise regarding product supply or if products are out of stock, undertakes to contact the User and refund any amount paid. This also applies in cases where the provision of a service becomes impossible.
5. PRICES AND PAYMENT
Prices displayed on the Website are final, in Euros (€), and include taxes unless legal requirements, especially regarding VAT, indicate otherwise.
Unless otherwise stated, the prices of items exclude shipping costs, which will be added to the total amount during the shipping process, where the User can review available shipping methods and freely choose the most suitable.
Under no circumstances will the Website automatically add additional costs to a product or service price; only those voluntarily selected by the User will apply.
Prices may change at any time, but such changes will not affect orders already placed by the User.
Accepted payment methods: Credit or debit card
uses all means to ensure the confidentiality and security of payment data transmitted by the User during transactions on the Website. The Website uses a secure SSL (Secure Socket Layer) payment system.
Credit cards are subject to checks and authorizations by the issuing bank. If payment is not authorized, will not be responsible for delays or non-delivery and cannot formalize any contract with the User.
Upon receiving the User’s order through the Website, a pre-authorization will be made on the relevant card to ensure sufficient funds for the transaction. The card will be charged when the User receives confirmation of shipment and/or service provision in the agreed form and place.
By clicking "", the User confirms that the payment method used is their own.
6. DELIVERY
Where applicable, physical delivery of the contracted goods will be made worldwide.
Except for unforeseen or extraordinary circumstances, or due to product customization, the order will be delivered within the timeframe indicated on the Website according to the User’s selected shipping method, and in any case, within a maximum of 30 calendar days from order confirmation.
If cannot meet the delivery date due to reasons attributable to them, they will contact the User, who may either continue with the purchase with a new delivery date or cancel the order with a full refund. Home deliveries are made on business days.
If delivery is impossible due to the User’s absence, the order may be returned to the warehouse. The carrier will leave a notice explaining the order location and how to arrange re-delivery.
If the User will not be present at the delivery location within the agreed timeframe, they must contact to schedule delivery on another day.
If 30 days pass since the order is available for delivery and it has not been delivered for reasons not attributable to , it will be understood that the User wishes to cancel the contract, which will be considered terminated. All payments received will be refunded, except for additional costs resulting from the User’s choice of a shipping method other than the least expensive ordinary delivery offered on the Website, without undue delay and, in any case, within a maximum of 14 calendar days from the date the contract is considered terminated.
The User must be aware that transportation costs arising from the termination may incur additional charges.
Delivery is considered completed when the User or a third party designated by the User takes physical possession of the products, verified by signature at the delivery address.
Product risks transfer to the User upon delivery. Ownership of the products is acquired upon full payment, including shipping costs, or upon delivery if it occurs after full payment.
In accordance with Law 37/1992 of 28 December on Value Added Tax (VAT), orders for delivery within Spain are subject to Spanish VAT, except in the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be that legally in force at the time.
7. TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that if they detect an error when entering data required to process their purchase request on the Website, they may modify it by contacting through the contact options provided on the Website, and, if applicable, through those enabled for contacting customer service, and/or using the contact details provided in Section 1 (General Information). These corrections may also be made by the User via their personal account on the Website.
In any case, before clicking "", the User has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.
The User is also referred to the Legal Notice and General Terms of Use, specifically the Privacy Policy, to obtain further information on how to exercise the right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December on Personal Data Protection and Guarantee of Digital Rights.
8. RETURNS
When the User acquires products on or through the Website, they are granted certain rights, as described below:
Right of Withdrawal
The User, as a consumer, has the right to withdraw from the purchase within 14 calendar days without providing justification.
This withdrawal period expires 14 calendar days from the day the User or an authorized third party, other than the carrier, takes physical possession of the purchased goods, or, if the goods are delivered separately, 14 calendar days from the day the User or an authorized third party takes possession of the last item. In the case of a service contract, the period is 14 calendar days from the date the contract is concluded.
To exercise this right, the User must notify of their decision. This may be done through the contact options on the Website.
The User must clearly and unequivocally express their intention to withdraw from the purchase contract. The User may use the withdrawal form provided as an annex to these Conditions, although its use is not mandatory.
To meet the withdrawal deadline, it is sufficient that the communication expressing the withdrawal decision is sent before the period expires.
In case of withdrawal, will refund all payments received, including shipping costs (except for additional costs resulting from the User’s choice of a delivery method other than the least expensive ordinary delivery offered on the Website), without undue delay and in any case within 14 calendar days from being informed of the User’s decision.
The refund will be made using the same payment method used by the User for the initial transaction and will not incur additional costs. However, may withhold the refund until the products are received or until the User provides proof of return, whichever occurs first.
The User may return or send the products to within the above timeframe.
The User acknowledges that they must bear the direct cost of returning the goods (transport, delivery) if applicable. The User is also responsible for any reduction in product value resulting from handling other than necessary to establish the nature, characteristics, and operation of the goods.
Exceptions to the right of withdrawal apply as per Article 103 of Royal Legislative Decree 1/2007 of 16 November (consolidated text of the General Law for the Defense of Consumers and Users and complementary laws), e.g., personalized products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their factory seal; products sealed for hygiene or health reasons that have been unsealed after delivery.
For services contracted through this Website, the right of withdrawal does not apply once the service has been fully executed, or if execution has begun with the User’s express consent and acknowledgment that they understand the loss of the withdrawal right once the contract is fully performed.
No refund will be made if the product has been used beyond mere opening, if it is not in the same condition as delivered, or if it has suffered damage after delivery.
Products must be returned with all original packaging, instructions, accompanying documents, and a copy of the purchase invoice.
The withdrawal form can be downloaded at the following link:
Return of Defective Products or Wrong Shipments
If the User considers that, at delivery, the product does not match the purchase contract or order, they must immediately contact to notify the discrepancy (defect/error) using the contact details above.
The User will then be informed on how to return the products. Returned items will be examined, and the User will be informed within a reasonable period whether a refund or replacement will be issued.
Refunds or replacements will be processed as soon as possible and, in any case, within 14 days from the date the User receives email confirmation.
The amount paid for defective products will be fully refunded, including delivery costs and any costs incurred by the User for the return. Refunds will be made via the same payment method used for the purchase.
Users’ rights under current law as consumers remain unaffected.
Guarantees
The User, as a consumer, enjoys legal guarantees on products purchased through this Website. is responsible for non-conformity of products that appears within two years of delivery.
Products are deemed compliant if they: match the description by ; possess the qualities presented; are suitable for ordinary uses; and have the usual quality and performance of products of the same type. Non-conforming products must be returned as per the “Return of Defective Products or Wrong Shipments” section.
Products with natural material variations are not considered defective.
For products of third-party brands, Users may contact the manufacturer directly to exercise legal warranty rights within two years of delivery, keeping all warranty information.
Information about after-sales service provided by is available here:
9. DISCLAIMER OF LIABILITY
Unless otherwise legally required, accepts no liability for the following losses, regardless of origin:
- Any losses not attributable to its breach;
- Business losses (including loss of profits, revenue, contracts, expected savings, data, goodwill, or unnecessary expenses);
- Any other indirect loss not reasonably foreseeable at the time the sales contract was formed.
Liability is also limited in the following cases:
- provides faithful product display on the Website but is not responsible for minor differences due to screen resolution, browser issues, or similar causes;
- will exercise due diligence with the transport company but is not responsible for transport malfunctions, strikes, roadblocks, or other industry-related delays, losses, or thefts;
- Technical failures preventing normal service operation via the Internet; website unavailability due to maintenance or other reasons; is exempt from liability for causes beyond its control, including force majeure;
- Misuse or wear of products by the User; incorrect returns by the User. The User is responsible for returning the correct product.
- Non-performance or delays due to events beyond reasonable control, including strikes, lockouts, civil unrest, invasion, terrorist acts, war, natural disasters, transport unavailability, telecommunications failure, and governmental acts or restrictions.
Obligations are suspended during the force majeure period, with an extension to fulfill them equal to the duration of the cause. will use reasonable means to find solutions despite force majeure.
10. WRITTEN COMMUNICATION AND NOTICES
By using this Website, the User agrees that most communications with will be electronic (email or notices posted on the Website).
The User consents to use electronic communication, and all contracts, notifications, information, and communications sent electronically meet legal requirements for written form. This does not affect rights recognized by law to the User.
The User may notify and/or communicate with using the contact details provided in these Conditions or the Website’s contact options.
Unless otherwise stated, may contact the User via email or postal address provided.
11. WAIVER
No waiver of a specific legal right or failure to enforce obligations by constitutes a waiver of other rights or obligations, nor exempts the User from compliance.
No waiver of these Conditions or rights arising from a contract will be valid unless explicitly stated, formalized, and communicated in writing to the User.
12. INVALIDITY
If any of these Conditions are declared null and void by a final decision of a competent authority, the remaining clauses remain in force, unaffected by such declaration.
13. ENTIRE AGREEMENT
These Conditions and all referenced documents constitute the entire agreement between the User and regarding the object of the sale, replacing any prior verbal or written agreement.
The User and acknowledge entering into a contract without relying on any statements or promises, except those expressly stated herein.
14. DATA PROTECTION
Personal information provided by the User during transactions on the Website will be processed in accordance with the Privacy and Data Protection Policy (contained, if applicable, in the Legal Notice and General Terms of Use). By accessing, browsing, and/or using the Website, the User consents to such processing and declares that all information provided is truthful.
15. APPLICABLE LAW AND JURISDICTION
Accessing, browsing, and/or using this Website and purchase contracts through it are governed by Spanish law.
Any dispute related to access, browsing, or use of the Website, interpretation or enforcement of these Conditions, or sales contracts between and the User, will be submitted to the non-exclusive jurisdiction of Spanish courts.
16. COMPLAINTS AND CLAIMS
The User may submit complaints, claims, or any other comments via the contact details provided at the beginning of these Conditions (General Information).
Additionally, provides official complaint forms for consumers, which may be requested at any time using the contact details in Section 1 (General Information).
If a dispute arises from the purchase contract between and the User, the User may seek alternative dispute resolution in accordance with Regulation (EU) 524/2013 of 21 May 2013 on online dispute resolution in consumer matters. This method can be accessed here: https://ec.europa.eu/consumers/odr/.